How can I upload my proof of address?

    The Secure Client Area will automatically prompt you for the proof of address after your selfie has been verified.

          • Alternatively, you can navigate from ‘My Profile’ then click on ‘Upload Documents’

    Please note:

    • Identity documents must be uploaded via the Secure Client Area. Baxia does NOT accept proof of address documents via email. 
    • ID documents such as Passport and Photo ID can NOT be used for Proof of Address
    • Your document file size must be less than 10 MB or you will experience an error. 
    • Screenshots of statements are NOT acceptable. You will need to either upload a PDF statement directly from your provider or upload a scanned image of paper documents. 
    • Documents must be less than three months old and show the full document including provision of services, such as money owed or paid. 
    • The name and residential address on the document must match the application form. 
    • Bank Books are NOT accepted as a valid Proof of Residence
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