Frequently Asked Questions (FAQ)

Find out everything you need to know about opening an account with Baxia Markets or view the most commonly asked questions.

Account Information (FAQ)

We’ll normally need to see two documents, one showing proof of identity and one showing proof of address. Please review our Account Verification requirements here for more details. 

Please upload your ID documents in our Secure Client Area Portal to ensure we receive it properly. 

Please send an email to [email protected] and we can take care of this for you. 

Yes, Baxia Markets does offer corporate accounts. 

Opening a corporate account application is easy. Simply choose the account type as "Corporate" while registering yourself here.

To ensure that your account is approved please submit the documents as outlined below. 

Company Information: 

1. Copy of your Companies Constitution or Articles or Incorporation 

2. Company Proof of Address (Utility Bill or Bank Statement not older than 3 months)

3. Photo ID of at Least One Director 

4. Proof of Residence of at Least One Director 

The following are acceptable forms of photo identification: 

  • Valid Passport 
  • Valid Government ID such as a Drivers Licence or State ID 
  • Valid National Identity Card 
  • The following are acceptable forms of proof of residence: 
  • Utility or Phone Bill or Bank Statement

All proof of residences must be current and not older than 90 days. 

If you have already provided us with your Company Information, Company Proof of Address, Directors Photo ID and Directors Proof of Residence you do not need to provide us with this information again.

Yes, Baxia Markets does offer joint accounts. 

To set up one, you and the person you'd like to share your joint account with will need to open an individual account each, if you do not have one already. You can create an individual account here.

Once your individual accounts are open, please send us an email at [email protected] requesting to create a joint account for you and the other participant. 

Please note that both parties need to agree in order to proceed with the joint application.

Unfortunately, we are unable to proceed with creating your account without the correct documents, however, there is a range of documents that we can take as valid. Please review our accepted ID documents here

Questions About Baxia Markets (FAQ)

Baxia Markets notifies upcoming changes via email, this includes server time changes, local holidays trading hours as well as other changes that might occur.

Baxia Markets was founded in 2018 by Forex Industry professionals, based on the feedback from thousands of traders and researchers on the top leading forex European, American and Asian based brokers, that has enabled us to select the best solutions to fulfill our clients’ needs.

Baxia Markets is a forex broker you can trust, founded by a global management team to be a game changer in the forex industry. Here you can find more information about us.

Questions About Trading with Baxia Markets (FAQ)

Please note that different instruments have different trading hours attached to them. For detailed information, you may refer to the Hours Page.

Baxia Markets allows the use of Expert Advisors that are not predatory or take advantage of latency, otherwise known as latency arbitrage.

The spreads and commission depends on your trading account type. For BxZero the spreads start as low as 0 and the commission fee applied is $7 round-turn for each 1.0 Standard lot. On the other hand for our BxStandard account, the spreads start from 1 pip and there are no other fees related. Please read more on our Commissions page.

We are pleased to offer FIX API, please see more information at the FIX API page

Baxia Markets offers different partnership programs including Introducing Brokers, Affiliates,  Money Managers, Capital Introduction and Regional Representatives

Our BxZero Account is ideal for scalpers and professional traders who are looking for the lowest spreads available. Our spreads, starting from 0, come directly from a pool of liquidity providers to your price feed,  and just a small commission fee is applied. In contrast, our BxStandard account has a 1 pip mark-up on spreads and no commission. It’s an account for traders who are looking for a simpler pricing system.

Baxia Markets allows clients to open an account with as little as USD $200 or currency equivalent.

Baxia Markets offers flexible leverage options ranging from 1:1 to 1:500. You can change the leverage on your trading account via your Baxia Markets.

Baxia Markets allows you to open multiple trading accounts. You can open an additional account via Baxia Markets


Unfortunately, Baxia Markets does not accept US clients. US CFTC regulation prevents US clients from trading with brokers outside the US. Baxia Markets complies with International regulations.

Yes, we allow scalping strategy. Our spreads and trading conditions are the preferred choice of many day traders and scalpers globally.

A take-profit order allows you to close a profitable trade automatically at a price you set. This will only execute if the market price is triggered by your take profit level, which means your order will be filled at the next best available price and you still have a certain chance to get a worse or a better price than you expected. 


stop-loss order is an order to close a losing trade automatically at a certain price in order to limit its loss. If you set a stop-loss to a position as a close condition and it’s triggered, there is a chance it will be filled at a worse level.


Both types of orders are main risk management tools you can benefit from as a trader, especially if you are not actively following up on your account. 

Yes, we fully allow hedging strategy on all of the instruments.The ability to hedge allows you to protect an existing position from an undesirable move in the product by holding both buy and sell positions in the same product simultaneously. While the ability to hedge is an appealing feature, you should be aware of the factors that may affect hedged positions. It is important to note that even a fully hedged account may suffer losses due to rollover costs, exchange rate fluctuations or widening spreads.

The spread is the difference between the BID Price (Sell Price) and the ASK price (Buy Price). With Baxia Markets, you can trade all kinds of products with variable spreads on our MetaTrader 4 and MetaTrader 5 forex trading platforms.

You can find our spreads on our Spread & Commissions Page

No you will not be charged any account inactivity fees.

While demo accounts and live accounts provide similar trading experiences, the demo accounts are used predominantly for practice purposes only, and we do not actually send your demo trades to the liquidity providers and banks for execution so execution can vary, especially during periods of high and low volatility. 

No, we are not a Market Maker. Typically, market makers are considered to be Forex and CFD providers who operate a dealing desk in order to create their own prices, these prices can be based on their own proprietary trading positions or overall risk exposure and may not reflect the prices in the underlying market. 


We do not trade against our clients, all trades are sent directly for execution with our liquidity providers and banks. We don’t benefit if our traders make or lose money. If there is anything we want is our trader to keep making profits so that they stay with us. We make money on commission and spreads. 

Swap rates can also be found within the MetaTrader 4 platform, simply go to the market watch and right click on an instrument and select Specifications. A new window will then open and the swap rates will be displayed.

Swap is a fee that you either pay, or will be paid, if you hold a position after 5pm NY time each day. Swaps are calculated by the liquidity providers based on the interest of the countries in that specific currency pair, risk-management analysis and market conditions.


Forex CFD providers apply triple rollover interest at 5pm New York Time on Wednesday for the settlement of trades through the weekend.Please note, you can be either paid or earned for holding a position overnight. 

Margin is the total amount of money required in order to open a position. Margin is calculated based on the current price of the base currency against the USD, the size (volume) of the position and the leverage applied to your trading account. The free margin is the amount of funds that is available to open new positions.


  • The Margin calculation is as follows: 

Margin required = (current market price x Volume) / Account leverage


In practice this would be calculated as follows:

If open a position of 0.1 lot (10,000) in EUR/USD at the current market price of 1.09358 and your account has a leverage of 1:500 you would calculate the margin required as follows:

(1.09358 x 10,000) / 500 = $21.87


In this example the margin on this position would be $21.87, therefore in order to open a position of this size you would require at least $21.87 in free margin in your trading account.

Baxia Markets offers its clients a Market Execution model.

Questions About Forex Trading Online (FAQ)

If you have no free margin your positions will be automatically closed, in certain cases, this stop-out may occur after the account has already incurred a negative balance, should the loss on the positions closed out to surpass your account balance.

Metatrader 4 allows trailing stop orders to be set. When using trailing stops, please be aware that your MT4 must stay running for the order to remain active. When setting a trailing stop, the number of points you selected means the number of points that you require the trade to move in your favor before the trailing stop becomes active. You can choose between the options available or customize it.

Yes, you can definitely set pending orders in MetaTrader4.  Pending orders are an instruction to open and execute a position when the conditions set are met. This type of order is stored on the trade server.

The minimum lot size you can with Baxia Markets is 0.01 lot (1 micro lot).

Baxia Markets margin call level is 90%, this means that you will receive a margin call when your account equity falls below 90% of the required margin amount.

Baxia Markets MT4/5 trade servers are located in (the NY4 and LD5 IBX Equinix Data Centres) in (New York and London), providing clients with best in class execution speeds. Equinix data centres are known around the world for their secure and reliable infrastructure.

Market orders are submitted to be filled at the current market price. The trader executes this order by specifying the volume and price they want. You will then get filled at the next best available bid/ask for the volume you are trading.

You can test the latency from your computer to Baxia Markets trade servers through a ping test. 

Please follow the instructions below. 

Step 1 : On your computer go to the start menu and type 'CMD' in the 'search programs and files' field. 

Step 2 : Type in the word 'ping' followed by a blank space and the IP address of the server you wish to ping. 

Step 3 : The bottom line on the resulting output will show in milliseconds the minimum, maximum and average time it takes to send and receive data from your computer to the server.

Slippage is an inherent part of financial markets and trading. When you place a market order you are essentially asking to be filled at the current price you see on your platform,  however, if the market moves between the time you place your order and the time it has been filled, your order may be filled at a different price. The price can be higher or lower depending on the movement. Slippage can increase when markets become volatile, for example during high impact news.

Yes, with Baxia Markets you are able to log into your MetaTrader 4 account with the same username and password at the same time on separate computers.

Yes, you are able to login to multiple accounts on one platform using the MT4 Multi Terminal as long as all the accounts are on the same server. Another option is to install several instances of the MT4 platform for each login.

You can have up to 200 positions including opened and pending.

Once you are able to login into your trading account you will see your account balance in the ‘Terminal’ section under the ‘Trade’ tab. To make sure your Terminal is on your platform please click on View then click on Terminal. Once your terminal is there, make sure you are on the ‘Trade’ tab. From there you will be able to see your balance. 

To generate account statements with Baxia Markets please complete the following steps. 

> Login to your trading account 

> Click on the Account History tab

> Right click over any trade

> Click Custom Period

> Enter required dates, then press OK 

> Right click over any trade again

> Click Save as Report

> You can then save the report to your preferred location 

Baxia Markets margin stop out level is 20%, this means that if your account equity (Balance - Open Profit/Loss) falls below 20% of the required margin amount, your positions will be automatically closed.This is calculated as follow: Margin level = equity / used margin x 100% = margin level %

When this level goes below 20% - stop out will occur

Understanding Metatrader 4 Problems (FAQ)

MT4/MT5 only show a limited number of pairs by default. In order to display all the instruments in the platforms market watch you simply have to right click in the market watch area and then click Show All.

Unfortunately the chart time on MetaTrader 4 and MetaTrader 5 platforms show server time, which cannot be changed.

The ‘invalid account’ message shows when your username or password is incorrect. This can also occur if you have selected the wrong server. Make sure you select the right server and that your account details are correct, if you are unsure about your login details you can contact us on chat support and we will be happy to assist you.

The ‘no connection’ message shows that the account number does not correspond to the server you select, make sure you select the correct server or type the server address manually.

Understanding Platforms (FAQ)

We do not offer netting accounts, we only offer hedging accounts.

After you have installed the first MT4 platform instance, you just need to repeat the same procedure, except that you will need to choose a different destination folder for each installation. For that, when you download the MT4 platform once again, you will notice an installation window popping-up with the option ‘Settings’ on the bottom. When you click the ‘Settings’ button, it will take you to a page where you can change the installation folder. You can just rename the new installation folder as Baxia Markets Metatrader 4 - 1 or choose another name according to your preference.

It is important to also change the Program group, that can be found right below the Installation folder name, this way each instance of MT4 will have its own shortcut created in the programs list.

On the platform, go to “Menu” → “View” and select Terminal. You can also just press CTRL+T. On the Terminal, choose the ‘account history’ tab at the bottom and you will be able to Right Click and select a custom period of the report you would like.

To change the password on the platform, select Tools - Options - Server Tab and then the ‘Change’ button.

Enter your current password and make sure ‘Change Master Password’ is checked.

Enter your new password, ensuring it is a minimum of five characters long and is a combination of upper and lowercase letters and digits. Confirm the password in the second box and select OK. The change was successful if no error messages appeared.

If you have forgotten or lost your password you can reset it via Baxia Markets. Sign in and select ‘Change Trading Account Password’.

Baxia Markets rollover occurs each day from 23:59 to 00:01 MetaTrader 4 Server Time

Margin call is the term for when the equity on your account – the total capital you have deposited plus or minus any profits or losses – drops below your margin requirement. In your account with Baxia Markets, you will get a margin call warning when the Margin Level drops below 90%. At this point, your positions become in danger of the possibility of being automatically closed in order to reduce the margin requirement on your account.

Free margin is the number of funds in your trading account that is available for trading, that can be used to open more positions or cover losses of open positions. It is the difference between your account equity and the open positions margin. If you do not have any open position in your account, your free margin will be the same as your equity.

To locate your MetaTrader 4 log files:


1. Start your MetaTrader 4 terminal


2. Go to: File -> Open Data Folder (or combination of left [ALT]+[F] keys and then [D] key)-> Logs, where you will find the log files from your MT4 Journals tab.

Investor password is a read-only password that you can use to build and analyse your account's portfolio, with no trading rights, you cannot modify or open positions, however, you can see the trading history, equity, balance, margin, margin levels, and current/pending positions.


Getting an investor password is easy. Simply, open the MT4 / MT5 platform.


Go to Tools, Options, Server, Select "Change". Enter the current (master) password, tick "Change Investor" (read-only) password and enter your desired password.

Baxia Markets has partnered with different VPS providers to offer a sponsored VPS, if you trade at least 15 standard lots a month you might qualify for this sponsorship, in case you don't trade this volumes our VPS partners can give you a discounted rate as part of the benefits of trading with Baxia Markets.

Latency is the time it takes for your computer to connect to our servers, it is directly related with the route that your Internet Service Providers decides to use, depending on your location this can be lower or higher, you can reset your internet router, contact your Internet Service Provider or host your platform on a VPS (Virtual Service Provider) this will reduce your latency times.

If you expect the market to go up or down but don’t wish to enter until a certain price level is reached, you can then place a pending order. The order will not be filled if the price does not reach this level. When the price you have specified has been reached the order will go through.  


A pending order is broken up into six types: 


    • Buy Limit 
    • Sell Limit 
    • Buy Stop 
    • Sell Stop 
    • Buy Stop Limit 
    • Sell Stop Limit

Every platform uses different servers, meaning you can only use your trading account on the platform that it was created for, you can however request additional accounts for different platforms, which are completely independent from each other.

Even though the platform has a margin stop out tools to prevent this situation, your account can still run into a negative balance during high volatility and low liquidity conditions such as high impact news events, clients are responsible for covering this negative balance on their trading account.

To access the MT4 platform you will need your account number, password and server information from the email we sent you ‘Live Account Details’.


Open your MT4 platform and select File – Login to Trade Account.


In the login box enter your account number. Make sure to enter your password correctly, if you are copying and pasting make sure not to copy any extra spaces over.


From the drop down menu select the server that corresponds to your account


If you cannot see the server, simply type the server address manually


You’ll see your connection status update in the bottom right hand corner of the platform.


If the connection status shows ‘invalid account’, make sure your password was entered correctly. If it shows ‘no connection’, double check the server address was entered correctly.

Please follow the below steps on your mobile platform:

    • Go to settings

    • Click on trade accounts

    • Then click on the small plus sign

    • Login to an existing account

    • Search for the server typing Baxia Markets

    • Select the correct server for your account

    • Enter your login details

"Authorization failed" message means that the credentials you are using to log in to Mobile MT4 are incorrect or the server you selected does not correspond to your account

No, you cannot install Expert Advisors on the MT4/MT5 mobile application as it does not support scripts.

To manually install an EA  on your trading platform you need to Download and save the EA  file.


If the file is zipped, make sure to unzip the file.


Open your MT4 platform, on the menu bar, click File then Open Data Folder


Double click the ‘MQL4’ folder and then open the ‘Experts’ folder.


Go back to where you downloaded and saved your EA and drag them into the open ‘Experts’ Folder.


Once you do this close all windows and restart the platform, the EAs should display in your ‘Navigator’ area.

Learning to trade?​

Learn more about forex trading by navigating our forex resource page here. You can also find additional trading resources at our educational center below.