- CFDs & Forex Trading | Regulated Online Trading
- About Us
- Trading
- Platforms
- Resources
- Partners
- Research
Search
×
VERIFICATION:
Articles in this section
If your Proof of Address (POA) document has been declined during the account verification process, then you may need to take action to resolve this.
• How to check the reason my document was declined
• Common Declined reasons
You can review our full Account Verification page here.
How to check the reason my document was declined
You will receive an email that states that the document was declined, however the exact reason and the steps to be taken can be found by logging in to the Secure Client Area, click on ‘My Profile’ then click on ‘Upload Documents’ to see the document status and decline reason.
Common Decline Reasons:
Decline Reason:
Your Proof of Address is in the wrong format. We cannot accept screenshots of any ID document.
Client Action to Resolve This Issue:
Please submit your Proof of Address as an original photo of your physical letter or provide us the original PDF statement generated by your service provider so that we may proceed with your application.
Decline Reason:
Your Proof of Address appears to be older than 3 months.
Client Action to Resolve This Issue:
Please submit your Proof of Address which has been issued within the last 3 months. Unfortunately we cannot accept documents older than 3 months after it has been issued.
Decline Reason:
Your document is not an acceptable form of Proof of Address.
Client Action to Resolve This Issue:
The proof of address document uploaded is not acceptable. Instead, please upload your utility bill, bank statement, credit card statement, or other government issued residential statements/certificates.
Also note:
• We do not accept medical bills, purchase receipts or insurance statements.
• Passport & Photo ID cannot be used for Proof of Address.
• Bank Books are not accepted as a valid Proof of Residence.
• Identity documents must be uploaded via the Secure Client Area. Baxia does not accept proof of address documents via email.
Decline Reason:
Your Proof of Address appears to be cut off and missing information.
Client Action to Resolve This Issue:
Please resubmit your Proof of Address ensuring all document parts are visible and not cut off. All corners of the document must be visible.
Decline Reason:
Your document does not show any services.
Client Action to Resolve This Issue:
Your Proof of Address must show provision of services (money owed or paid). Please submit a valid Proof of Address document (like a bank statement or utility bill) which shows services provided such as money owed or paid.
Apply now to start trading
View our collection of free education resources dedicated to help you become a more informed and confident trader.
BAXIA LIMITED
BAXIA GLOBAL LIMITED
Join the community
Risk Warning: Margin trading involves a high level of risk, and may not be suitable for all investors. You should carefully consider your objectives, financial situation, needs and level of experience before entering into any margined transactions with Baxia Markets, and seek independent advice if necessary. Forex and CFDs are highly leveraged products which mean both gains and losses are magnified. You should only trade in these products if you fully understand the risks involved and can afford losses without adversely affecting your lifestyle (including the risk of losing the entirety of your initial investment). You must assess and consider them carefully before making any decision about using our products or services.
Baxia Global Limited is a company registered in Seychelles with registration number: 8426970-1, and is regulated by the Financial Services Authority of Seychelles with License number: SD104.
Baxia Limited is a company registered in The Bahamas with registration number: 177330 B, and is licensed and regulated by The Securities Commission of The Bahamas (SCB), (SIA-F234).
The information on this website is general in nature and doesn’t take into account your personal objectives, financial circumstances, or needs. It is not targeted at the general public of any specific country and is not intended for distribution to residents in any jurisdiction where that distribution would be unlawful or contravene regulatory requirements. Baxia Markets does not offer its services to residents of certain jurisdictions such as USA, Cuba, Sudan/Republic of Sudan, Syria, Iran, Iraq, South Sudan, Venezuela, Libya, Belarus, Afghanistan, Myanmar, Russia, Crimea, Donetsk, Luhansk, Palestine, Yemen, Zimbabwe and North Korea.