How do I set up two-factor authentication?

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    Your account’s security is our priority – which is why we recommend two-factor authentication (2FA) with your account at Baxia. It’s easy to set up, and you’ll be familiar with the process from other financial platforms. 

    Learn more details by clicking on the topics below:

    What is 2FA?

    Two-factor authentication (2FA) is a second security layer for your account protecting against unauthorized access. You will be asked for a separate one-time password (OTP) when you log in, as an extra step.

    How do I set-up 2FA?

    Ensure you have downloaded a compatible authentication app such as Google Authenticator. 

    Google Authenticator for Android
    Google Authenticator for iOS

    Start by accessing the Secure Client Area and following these steps: 

    1. Click on ‘My Profile’, then select ‘Two-factor authentication’.
    2. Next click on ‘Enable two-factor authentication via Google Authenticator’ button.

    3. Scan the QR-code with Google Authenticator app and enter in the code below. 
    4. After you finish typing in the code, click on the ‘Enable’ button. 

    What authentication app can I use?

    Currently you can use the industry-standard authentication application from Google via the Google Authenticator. 

    How do I switch-off 2FA?

    If you’d like to remove this second layer of security, you can deactivate 2FA by following instructions in your Secure Client Area dashboard in your profile. 

    How do I set-up 2FA on a new phone?

    If you have lost your phone, or cannot access your authentication app, you will first need to disable your existing 2FA by contacting us.

    Simply send a request by email to [email protected] from your registered email address and include the following:

    • Your full name and date of birth
    • Your trading account login 
    • Your registered residential address
    • Your registered phone number
    • The balance on your account
    • The last market you traded
    • The last four digits of your registered card(s)

    Is 2FA compatible with MT4 or MT5?

    No, 2FA isn’t compatible with MT4 or MT5.

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