METATRADER 5 PLATFORM:
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Log files contain information similar to that on the Journal tab of a trading platform, i.e. info about starting the platform, opening and closing orders, errors, the installation of indicators and Expert Advisors, the server connection, etc.
This information can be useful when analyzing the execution of your orders, so if you contact us about an order, we may ask you to provide log files.
This guide will help you learn how to get:
How to Get Log files on Desktop Platforms
Please note that these steps work for MT5, though some names may change depending on which platform you use.
To get log files of the desktop platform:
There is a separate log file for each day, which you can see from the filename. In this case—“20230202.log”—the log files are from February 2, 2023.
Data about actions performed by Expert Advisors is stored in a separate log file. To find it:
If you need to send one or more lines from your platform logs, you can copy them directly from MetaTrader 5. To do this:
Once copied, you can send that information to our Support Team via email at [email protected]
How to Get Log files on Android Mobile Platforms
How to Get Log files on iOS Mobile Platform
In your MetaTrader 5 platform for iOS:
If you have set up an email account in the platform via the Mail app, you can also click the letter icon and send the log file there. Don’t forget to change the recipient to [email protected].
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